Program Management & Governance

Our client was a large full-service wealth manager who was acquiring another similar business to achieve operating scale.

The client required assistance in reviewing and delivering the target operating model across their different workstreams including the front office, operations, technical, people and risk & compliance. 

They were looking for expertise to deliver on their integration program working with their existing internal team to ensure a smooth transition to the new operating model and infrastructure.  Alongside this, they were merging two businesses and needed an organisational model that delivered the optimum organisational structure.

Due to the scale of their business, there was significant potential for this to be a disruptive event and asked Solve to lead the program across its different workstreams.

Solve managed the transformation program on behalf of the client and worked with their internal teams and 3rd parties.

As part of this initiative, we:

• Documented a project charter, benefit outcomes, key risks and integration principles.
• Produced and delivered Board and ExCo level MI reporting
• Monitored program performance, managed risks and issues to meet key milestone delivery
• Ensured quality and benefits realisation
• Facilitated stakeholder engagement to align key decisions and activities
• Ensured business readiness with the development of a test approach and go-live support
• Conducted program closure activities

The program was completed on time and on budget and has provided a successfully merged business for future growth.

The benefit outcomes were delivered as desired and there was minimal change to client service with no complaints raised.